Cortland 2021 CORE Program

Cortland Canyon Creek
850 Greenside Dr. Apt. 7322
IMPORTANT: Your responses are not anonymous and will be shared with your community team, to enable them to resolve any immediate concerns and support your living experience. By completing this survey, you affirm that you are the proper party to complete this questionnaire. Clicking Next or Back will record your responses for a given page.
OVERALL QUESTIONS
How would you rate your overall satisfaction as a resident of Cortland Canyon Creek?
          1 - Poor
          2
          3
          4
          5 - Excellent
          N/A

What do you enjoy most about the living experience at Cortland Canyon Creek?
Not much, I am barely here.

How could the living experience at Cortland Canyon Creek be improved?
Meh

CORTLAND+
Has anybody in your household used the Cortland+ portal or app?
          Yes, and we use it regularly
          Yes, but we don’t really use it anymore
          No / I don’t know

Please rate the following aspects of the Cortland+ portal / app.
1 - Poor 2 3 4 5 - Excellent N/A
Ease of install / initial setup
Overall experience using Cortland+

How has the Cortland+ app / portal impacted your experience with:
Positive effect No effect / N/A Negative effect
Payments
Service requests
Communication
Resident events

Comments or suggestions regarding the Cortland+ portal / app.
Patiently waiting for my lease to end.

COMMUNITY MANAGEMENT
Please rate the on-site management team at Cortland Canyon Creek in the following areas.
1 - Poor 2 3 4 5 - Excellent N/A
Overall satisfaction with management
Communication
Problem resolution
Accessibility and responsiveness

Comments regarding on-site management team.

FINAL QUESTIONS
Have you ever recommended someone to move to Cortland Canyon Creek?
(Please select all that apply.)
       Yes - gave a personal recommendation
       Yes - posted a positive online review
       No

Please indicate your agreement with the following statements:
1 - Strongly disagree 2 3 4 5 - Strongly agree N/A
I feel appreciated as a resident

What could be changed to help you feel more appreciated as a resident?

Has your community team done anything specific that has made you feel less appreciated?

On a scale from 0-10, how likely are you to recommend Cortland Canyon Creek to a friend or colleague as part of their apartment home search?
          0
          1
          2
          3
          4
          5
          6
          7
          8
          9
          10

How would you rate the overall customer service that you have received from the entire team at Cortland Canyon Creek?
1 - Poor 2 3 4 5 - Excellent N/A
Customer service

HOW CAN WE HELP?
Are there any specific topics or concerns that you would like to discuss with someone from your community team?
(Please contact your community team directly with any urgent needs.)
          Yes
          No

Please note any final comments or suggestions you have.

SHARE YOUR EXPERIENCE
We would love to spread the word about your experience at our community. Please provide a brief review of Cortland Canyon Creek.

Any comments left below will likely be posted on a customer review site (e.g., Apartmentguide.com, Rent.com, or Apartments.com). Your name would not be included. They may also be selectively used for other marketing purposes.

The questions on this survey transcript may have a different format from those seen by the respondent.